When you buy a Pioneer product, you’re not only purchasing the very you are buying peace of mind. All products listed come with a 12 month manufacturer’s warranty; except brand new Pioneer AVIC products, which come with a 3 Year Warranty. Any warranty repair work should be performed by a Pioneer Authorised Service Centre warranty.

We do not offer an extended manufacturer warranty.

If a product has been delivered to you and you have opened the original product packaging then you have agreed to be bound by these terms and conditions. Returns for refunds will only be accepted within 14 days of receipt of goods. Returned goods must be in their original condition. Shipping and handling costs are not refundable. A restocking fee may apply.

Where the product is not returned within 14 days, Pioneer reserves the right not to accept return of the product, except where the product is under manufacturer’s warranty and you can provide evidence that the product is faulty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

All products sold on the Pioneer Australia website are brand new. All products include a manufacturer’s warranty.